Support
OnData has a two tier support configuration ensuring that customer support needs are addressed in the most effective way getting users back up and running fast. Each support engineer is certified, with extensive healthcare IT knowledge and experience. Resources are often pooled where teams are formed to address more time critical issues and projects.
Our help desk uses advanced Issue Tracking Software that allows Ondata to manage issues in an optimal way, generate reports and trends that tell us how well our operation is working and where we need to focus our attention for changes that will improve the services we provide.
