Support- At OnData's call center in Texas, calls are received from users around the country with an IT issue. The issue is logged, prioritized and resolved in a timely manner. Emergency and critical issues are handled immediately by a support person or team to get resolution ASAP. Most issues can be resolved remotely using phone communications and remote access software. When an issue rquires an onsite presence, support personnel are dispatched to the site as quickly as possible.
Secure Cloud Vault - After people, digital information is perhaps the most important asset of any organization and must be secured. OnData offers a variety of cloud-based and local backup and restore technologies to accomplish this goal. Servers can be protected and restored in part or in full at the volume or file level. Data on any device can be captured for restore at any time. Dynamic and static data is captured as often as every 15 minutes.
Security - Data security has never been more important than it is today. OnData offers business-grade data protection services with redundancy, security and speed. Advanced encryption technologies ( e.g. AES 256-bit, FIPS-197NIST 800-3A, ...) are employed to give our customers the best data protection out there. HIPAA compliance is crucial to many organizations in the healthcare industry and we keep you current. Our managed services keep vital data, systems and networks virus free and secure.
Certified and experienced staff are there 24x7 to provide your facility users with fast, courteous issue resolution mimimizing downtime and lost productivity.
Encrypted data backup and restore is paramount for healthcare facilities. Ondata offers full Bare Metal backup of servers and File level backup of other devices as a managed service.
Managed Services allow our customers to depend on their IT infrastucture and focus more on their core business. Services offered include data management, anti-virus monitoring, secure backups, and network monitoring.
Remote and Onsite Support
Cloud-based data backp/restore and disaster recovery
Advanced encryption and HIPAA compliance
In todays healthcare facilities digital information is the lifeblood of the company. Securing, managing and maintaining the integrity of the IT infrastructure delivers the right information to the right person at the right time, allowing the organization to run optimally and deliver goods and services effectively. The focus is on the end user, giving them the tools and reliability to perform their job function in the best way possible.
Comprehensive IT solutions for Healthcare
1. Managed IT Solutions
24x7 Help Desk Support
Backup-Restore and Disaster Recovery
HIPAA Compliant Networks
It is paramount to provide multi-level security in todays digital environments. This is especially true for healthcare providers with HIPAA requirements.
Multi-Level security includes layers at routing, edge firewall, node firewall and endpoint layers. Core components also include backup and disaster recovery, anti-virus/anti-malware, email security, encryption and password policies. Providing a secure IT infrastructure is essential in todays computing environments.
24x7 Professional Help Desk
Fast, courteous and effective user support is provided at a centralized location for all your facilities. Issues that arise are processed according to priority with minimum user downtime.